Refund policy

Effective date: August 6, 2026

All Sales Are Final

Every crystal and mineral specimen sold by Ita Crystals is individually photographed and described. Because these are natural, often one-of-one pieces, all sales are final. We do not accept returns or exchanges for change of mind, preference, natural inclusions or variations, or differences in perceived scale when the product dimensions and weight were provided.

This final-sale policy does not limit your rights if you receive the wrong item, if your order is damaged in transit, or where applicable law requires a different remedy.

Damage in Transit or Incorrect Item

If your order arrives damaged or you receive the wrong item, email info@itacrystals.com or use our Contact page within 48 hours of delivery. Include your order number and clear photos plus a short, continuous video showing the shipping label, outer packaging, inner packaging, the complete specimen, and the damage. Keep the item and all packaging materials until the claim is resolved.

If you cannot reasonably report the issue within 48 hours, contact us as soon as possible. Your rights under applicable law are not affected.

Approved Returns

Do not send an item back without written authorization. If a damage or incorrect-item claim is approved, Ita Crystals will provide a prepaid return label or coordinate freight pickup, depending on the size of the specimen.

For a full refund, the specimen and all pieces or fragments must be returned to us. The approved return must be handed to the carrier within 20 calendar days of the original delivery date and packed carefully according to our instructions. Unauthorized returns may be refused.

If you prefer to keep a damaged specimen, any partial refund, store credit, or other resolution must be agreed to in writing. Keeping the specimen does not qualify for a full refund.

Refund Timing

After the approved return is received and inspected, we will notify you and issue any approved refund to the original payment method, generally within 5 business days. Your bank or card issuer may require additional processing time.

Natural Characteristics

Crystals and mineral specimens may contain natural inclusions, fractures, cavities, color variation, contact marks, or uneven surfaces. These geological characteristics are part of the specimen and are not considered shipping damage unless the listing states otherwise.

Contact

Questions about a delivery or claim may be sent to info@itacrystals.com.