Shipping policy

Effective date: August 6, 2026

Order Processing

In-stock orders are prepared for shipment within 3 business days after payment is confirmed. Orders placed on Friday, weekends, or U.S. holidays begin processing on the next business day. If an unexpected delay affects your order, we will contact you using the email or phone number provided at checkout.

Standard Shipping Within the Contiguous United States

Eligible parcel-size orders shipped to the 48 contiguous United States receive complimentary standard shipping. Standard orders are sent from Florida by UPS or FedEx. Estimated delivery is 3–5 business days after the carrier accepts the shipment. Carrier estimates are not guaranteed and may be affected by weather, address access, peak periods, or other events outside our control.

Alaska, Hawaii, U.S. territories, offshore islands, remote-service areas, and expedited delivery are not included in complimentary contiguous-U.S. shipping. Any additional charge will be shown at checkout or confirmed with you before shipment.

Oversized and Monumental Specimens

Oversized specimens ship palletized by freight carrier. After purchase, Ita Crystals will contact you to confirm whether the destination is residential or commercial and to review access, delivery appointment, liftgate, and other requirements. Estimated freight transit and coordination time is 10–20 business days. The carrier’s delivery window is an estimate, not a guarantee.

Please inspect a freight delivery before signing when the carrier permits it, note visible damage on the delivery receipt, photograph the pallet and packaging, and keep all materials until any claim is resolved.

International Shipping

International shipping is available to selected destinations from Florida. Rates and delivery estimates depend on the specimen, destination, and available service. Import duties, taxes, brokerage, customs charges, and local fees are not collected at checkout and are the customer’s responsibility. These charges may be collected by the carrier or local customs authority before or upon delivery. Customs processing may extend the delivery time.

Tracking, Insurance, and Delivery

Tracking information is emailed when available. Large or high-value orders may require a signature. Delivery estimates begin when the carrier accepts the shipment, not when the order is placed.

Customers are responsible for providing a complete and accurate delivery address. Contact info@itacrystals.com immediately if an address needs correction. We cannot guarantee that an address can be changed after shipment. Re-delivery, address-correction, storage, or return-to-sender fees caused by an incorrect or inaccessible address may be charged to the customer where permitted by law.

Damage in Transit

If a shipment arrives damaged, keep the specimen and all packaging and follow the reporting steps in our Refund Policy. Email info@itacrystals.com or use our Contact page as soon as possible with your order number, photos, and a short continuous video of the package and specimen.

Special Sourcing

If you do not find the specimen or quantity you need online, contact us. Our website represents selected U.S. inventory, and additional Brazilian inventory may be available for special sourcing.